A Business Process Management (Bpm) Lifecycle Simulation

In: Computers and Technology

Submitted By feiyueer
Words 1287
Pages 6
As we know, business processes are critical to success of companies. This Business Process Management (BPM) simulation game gives us a better understanding of how the effective BPM impacts the whole business operation system. Also, this game demonstrates how we should do to improve the business process to make it more interconnected, intelligent and sustainable. From this game, we can see how BPM allows me to alter critical business process that affect not only the profit and customer satisfaction but also the environmental factors. In this game, firstly, we are given a HEAT map. The HEAT map is a component-based model of the company. It presents three types of management activity performed: Direct activities, Control activities and Execute activities. Also it shows us many groups of related business activities. It is a graphical representation of data where the concentrations of questionable factors are represented by corresponding colors in the model. This model provides us the useful information to analyze the current operation of AFTER, and helps us find out which area we should focus on to improve the process management. Then, we are required to create “As-Is” process maps. In order to pick a model that best fit the company, we have to know what’s the need of the company, what’s the problem the company is facing now and then decide how to solve these problems by improve the “As-Is” process. There are four tasks in the process, which are “collect caller information”, “sent email sat survey”, “service AFTER call”, and “service NFLEX call”. The need of this company is an efficient process after the merger. Therefore after the first step “collect caller information”, we should separate the call to the two different companies, AFTER or NFLEX. After that we should do the customer survey. During the next part of this game, we participate in the…...

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