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Analysis of Communication Network

In: Business and Management

Submitted By maizatulsyahirah
Words 3796
Pages 16

Analysis of Informal Communication Networks – A Case Study
It is becoming more and more important for knowledge workers to increase their productivity. However, there is a general lack of (semi-)automated, IT-supported data collection and evaluation approaches that allow insights into the processes and structures of an enterprise’s internal networks and the activities of its knowledge workers. The article presents a prototype of an IT-supported instrument (“Social Badges”) that supports automatic collection of informal, personal interaction between (knowledge) workers within an enterprise. The authors’ aim is to introduce a novel approach which improves data quality over legacy methods. The approach uses Social Network Analysis (SNA) to make it easier for executives to analyze and manage informal communications networks. Its practical applicability is demonstrated by a case study.
DOI 10.1007/s12599-008-0018-z

The Authors
Dr. Kai Fischbach Prof. Dr. Detlef Schoder
Seminar for Business Informatics and Information Management University of Cologne Pohligstr. 1 50969 Cologne Germany {fischbach | schoder}@

1 Introduction
If the formal organization is the skeleton of a company, the informal is the central nervous system driving the collective thought processes, actions, and reactions of its business units. (Krackhardt and Hanson 1993, p. 104) Both the volume and importance of knowledge workers are growing as industrialized countries go through structural changes towards service-oriented societies (Albach 1999; Drucker 1999; Davenport 2005). According to Apte and Nath (2007), knowledge workers already account for 70 % of the labor force in the USA and for more than 60 % of its added value. Despite the importance of knowledgeintensive work, little is known about how to improve it compared to manual work processes. This is…...

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