Free Essay

Attention to Detail

In: Business and Management

Submitted By murpheyjd
Words 1054
Pages 5
Description of location observed The location I chose observe was Quick Trip. I have a good friend that is a manager at the busiest store in the state. I chose Quick Trip due to the experiences that I have had as a customer there. I personally have traveled through many states on road trips and have had encounters with many convenience stores. Quick Trip originated in Oklahoma. I have visited a Quick Trip in Oklahoma and they have carried over their corporate core values into the western region stores also. Quick Trip is a corporate that pays a great deal to attention and appearance. While I was evaluating the store, I found four different locations of the store I wanted to stand while observing in 15 minute increments. This certain Quick Trip has two main traffic locations, the front door and a back door. My first place I observed was the main entrance, the front door that faced the gas pumps. This was a Saturday morning, and being the busiest Quick Trip in the state, you can imagine the traffic flowing thru the door. I then made way over to the west side of the store. This is the location with the fountain drinks, coffee machines and icee machines. The third location I chose was the back door. Even this location had a revolving door with customers. With this angle, you can see the whole store including the gas pumps, registers, soda machines and beer cooler. The final location I chose was the backroom. I wanted to observe the stores way of keeping inventory under control, their way of rotating and stocking the shelves. I wanted to get the “behind the scene” aspect of Quick Trip. After I observed my initial four locations, I ended my hour with a walk around the outside of the convenience store. I wanted to do this to see if the corporate philosophy continued outside the store.

Specific Acts of Attention to Detail or Absence of Attention to Detail My observing experience was just as good of an experience as every time I enter the store as a customer. The friendly staff greats you with a “hello” or “hi” upon entering the store. This is a corporate company policy. This makes you as a customer feel acknowledge right away. The staff welcomes you to the store and wants to do business with you. Without you entering the door, that business could not operate. Hearing this simple word makes a customer feel welcomed into the establishment, not rushed to get you in and out. When observing in my first location by the front door, the first thing I noticed was how clean the windows and doors were. With the traffic flow this store has, it was truly amazing to see minimal if any finger prints on the glass doors. This shows how well they pay attention to how they want their store to look. In this location I was also able to observe how well their floor looked in the high traffic area. Again, the floor was spotless. When you’re a customer in a hurry at stores like these, you tend not to pay close attention to these details. If the store is dirty, then the dirt is more likely to catch your eye than a clean store. You expect the store to be clean and well maintained. In my opinion another important asset to a convenience store is their restroom. If you have ever been to a Quick Trip, you can see that their restrooms receive the same attention to detail as the rest of the store. When I was observing the backroom storage area, their attention to detail was unbelievable. Their way of keeping back stock neatly arranged and assessable was very detailed oriented. Each specific brand and item hand its own location. This allows them or their vendors to keep accurate inventory, which in return keeps their shelves full. Having out of stock items is not acceptable for Quick Trip. Quick Trip takes inventory to the next also. When a vendor is finished with their specific inventory, that vendor then uses Quick Trips computer to transfer their inventory. Quick Trips computers can give you weekly, monthly even yearly sales on each individual item. Quick Trip uses up to date technology to serve their customers as best as they can. And it reflects on the service and atmosphere they provide for you the consumer.
Recommendations
Quick Trip by far is one of the most organized and trained staff in their field of work. After speaking to their manager, I asked them what they did with their food after the expired date. His response was that certain foods, depending on the quality and expiration was thrown away and others were supposed to be donated to the local food banks. I asked him how does he monitor what goes where. He really couldn’t answer the question completely. Yes they do have corporate policy regarding this, but he also is one of three managers who run the store. Different foods expire at different times. My recommendation was to have some way of inventorying what went into the trash and what was donated. Also another recommendation I had for him was rotating and learning how to read Julian dates on products. Not all expiration dates are easily recognized. Being an old beer rep, rotation is key to keeping the freshest product on the shelf. Learning Julian dates can only improve the quality of their products. When comparing Quick Trip to my current employer, there’s no comparison. I work for small company. We tend to fly the seat of our pants. With being in the powder coating business, our quality work can make or break us. Having the correct materials or even machinery is a must. The owners of the business would rather try and get by with what we already have, then to keep pace with our competitors. We spend more money correcting mistakes, then it would be purchasing the correct material. Our inventories on material are disorganized, our way of receiving or giving quotes is unorthodox. We could learn from Quick Trip. We could learn how to serve our customers better. The more satisfied customers you have, you will have a better chance to grow your business.…...

Similar Documents

Premium Essay

Flag Detail

...Flag Detail and the Significance of the Role of the Noncommissioned Officer The raising and lowering of the Colors during Reveille and Retreat is a tradition to honor those who have fought for and died for our great American Nation, and for those who currently serve in the United States Military. The color red represents hardiness and valor, white represents purity and innocence, and blue represents vigilance, perseverance and justice. For everything that the American Flag represents, it is paramount that proper rendering of honors is given on any Military installation. To this, it is key that a Noncommissioned Officer (NCO) takes charge to ensure the raising and lowering of the colors is executed correctly and without fail. At Dugway Proving Ground, Utah, execution of the raising and lowering of the flag is conducted on a rotational basis amongst the DPG medics, the Dugway Police Department, and the Charge of Quarters (CQ) staff of A/ 3rd ADA. As an NCO on CQ it is his/her responsibility to organize and train Flag Detail Soldiers on the proper manner in which to raise and lower the flag. To fail to do so is not only an insult to all things that the American Flag represents, but it is also a failure by the NCO to lead by example. “The NCOIC inconspicuously gives the necessary commands or directives to ensure proper performance by flag detail” (FM 3-21.5 Appendix K). It is crucial that NCOs reference FM 3-21.5 in order to educate themselves about proper Flag Detail......

Words: 312 - Pages: 2

Free Essay

Details

...Details of the Assignment The Objective of the assignment is to consult our Client who is willing to setup a Vocational Training Institute in NCR based on various aspects like: (a) Understanding of the current as well as Future Skill requirements our Manufacturing as well as Services Sector in NCR (b) Understanding the Aspirations as well as Constraints of various Target Groups for the Institute (c) Mapping the current Private as well as Public competition in the region (d) Identify the Skill Gaps that exist in the region (e) Prepare an Implementation road map for the Institute Student Live Project Participation Herein, the students will be participating in the assignment right from the stage where they will be involved on Field in the process of Qualitative Data Collection from Industries / Companies in both Manufacturing as well as Services Sector to the stage where they will analyse their data and prepare an Analysis Report. Live Project Timeline & Conditions Students will be expected to be a part of the assignment on a full time basis for 5-7 days OR on a part time basis for 10-15 days. We would ideally want the assignment to start as soon as possible and so would like to wrap up the process of receiving applications quickly. Student Benefits -> All the students successfully completing the Live Project will be awarded a Certificate of Appreciation for their participation in the project along with their role description and performance...

Words: 257 - Pages: 2

Premium Essay

Attention Worksheet

...Attention Worksheet Using the text, Cognition: The Thinking Animal, the University Library, the Internet, and/or other resources, answer the following questions. Your response to each question should be at least 150 words in length. 1. How do you define the concept of attention? The concept of attention can be defined as what human communication regards as the process by which symbols are exchanged. Attention is how a person reacts to internal and external aspects of their lives. Some are able to multitask, with things going on all around them, and some are not. (Vohns, 1964) Others are not able to separate what they are learning to what is going on around them. Donald O. Hebb stated “Attention refers to a selectivity of response.” Some are able to deal with distractions and still maintain their level of attention as if there were no interruptions during them doing their tasks. (Vohns, 1964) The concept of attention goes beyond whether or not a person is able to function in a high functional environment. We are all different in how we process our attention spans. Some of us have high attention spans that include us being able to handle more than one or two things at a time and still be able to pay attention to everything at once. Most individuals are not able to handle the fact of multitasking, they can only focus their attention on one item and if they are handed something else to do, they cannot deal with trying to keep their attention on the task at hand. (Vohns,......

Words: 752 - Pages: 4

Free Essay

Attention Skills

...Council Education Inclusion Support Service Speech and Language Therapy Children’s Services Attention Levels and Strategies (based on Cooper, Moodley and Reynell, 1978) Attention Level Level 1: 0-1 year Child very distractible. Attention fleeting. Effect on Language Child cannot attend to what you say Strategies  Discover child's motivators  Incorporate into preferred activity, eg, dinosaurs in sand tray/dinosaur colouring sheet/Thomas books in reading corner own choice of activity Level 2: 1-2 years Child can attend to own choice of activity for a longer period of time but cuts self off from everything else Level 3: 2-3 years Still single channelled attention but begins to attend to adults Level 4: 3-4 years Single channelled but more easily controlled Your speech interferes with the activity the child is doing. Child needs to ignore you to concentrate  Give child time to complete  Gain child's attention by calling their name and/or touching Child can listen if he stops activity and looks at adult. Needs adult help to do this Child looks automatically when adult speaks. Can shift attention from task to speaker  Call child's name before speaking  Tell child it's time to listen  You could tell the child that they can carry on working whilst listening to you – practice skill using a colouring activity Level 6: 5-6 years Integrated attention well established Child listens and attends well in class Cooper, J., Moodley, M. and......

Words: 294 - Pages: 2

Premium Essay

Starving for Attention

...Starved for Attention The webby award winner I chose was “Starved for Attention” at www.starvedforattention.org This website is a plea for awareness by Medicins Sans Frontieres (MSF) or as we know it, Doctors without Borders. This website won the News and Documentary Emmy Award and a Webby for Activism. Target Audience The target audience is the worldwide population who has the technology to get on a computer and sign the petition to push forward the campaign to give grossly malnourished children the nutritional food they need. The website is an eye opener because while as Americans we think that we are helping under developed nations by providing a corn-soy blend of food rations, this food does not contain the nutritional value that a child from birth to at least age two needs. The information on the website alerts the viewer that there is an initiative to provide a supplemental food which contains protein and can prevent starvation and reduce risk of infection in young children. Page Layout The page layout is effective while complex. The homepage originally captures your attention with a video and text related to the video, but the remainder of the page was a scroll down to view different stories. I would have preferred the stories were on the navigation bar at the top, and you could choose from there rather than scrolling the page. Browser Compatibility I viewed this website in three different browsers: Safari, Firefox and Chrome. The website quality rendered......

Words: 468 - Pages: 2

Premium Essay

Mm1 Details

...Roethlisberger found that simply paying attention provided a stimulus to productivity that far exceeded that induced by formal rewards. In a study of workplace hygiene, they turned the lights up and got an expected productivity increase. Then to validate their results they turned the lights down. But something surprising was wrong: productivity went up again. Attention, they concluded, not working conditions per se, made the difference. Barnard, speaking from the chief executive's perspective, asserted that the CEO's role is to harness the social forces in the organization, to shape and guide values. He described good value-shapers as effective managers, contrasting them with the mere manipulators of formal rewards who dealt only with the narrower concept of efficiency. Barnard's words, though quickly picked up by Herbert Simon (whom we'll come back to later), lay dormant for thirty years while the primary management issues focused on decentralization and s t r u c t u r e - t h e appropriate and burning issue of the time. But then, as the decentralized structure proved to be less than a panacea for all time, and its substitute, the matrix, ran into worse trouble, Barnard's and Simon's ideas triggered a new wave of thinking. On the theory side, it is exemplified by the work of James March and Karl Weick, who attacked the rational model with a vengeance. Weick suggests that organizations l e a r n - a n d a d a p t - v e r y slowly. They pay obsessive attention to internal......

Words: 7510 - Pages: 31

Free Essay

Gurgaon Details

...has a considerable topographic diversity. The drainage problem is of a typical nature; it is difficult because of the drain tendering to flow towards inland depressions instead of flowing out into some river. The soil is heterogeneous. At most places it is rocky and water is brackish. Population Total Population as per Census 1991 =11,46,090 (i.e. 6.96% of total population of Haryana State) Total Population of Gurgaon District as per Census-2001 = 8,70,539 ( Excluding Mewat) http://gurgaon.nic.in/history.htm 3/15/2011 DISTRICT HISTORY Page 4 of 4 Total Area of District Gurgaon excluding Mewat area = 1253.07 sq.km. [ Census 2001 Abstract ] Note :- Please visit to the website of CENSUS OF INDIA : censusindia.net for more details on census of Gurgaon [ TOP ] http://gurgaon.nic.in/history.htm 3/15/2011 ...

Words: 1391 - Pages: 6

Free Essay

Detail Tech

...Detail-Tech Objective To prepare the vehicle for delivery as quickly as possible in a safe and quality manner, with a fit and finish that meets or exceeds the original factory fit and finish. The end result should be an invisible repair. Overview A great deal of emphasis should be placed on the overall quality of the detailing job since it is the final signature of approval on the repairs conducted. For this reason, the detail technician must be meticulous and thorough in performing the final get ready on the vehicle. The detailing process is a reflection of the rest of the work you do. The thoroughness and quality of the final detailing can have a significant impact on the customer’s perception of quality, and may even be the deciding factor in pleasing the customer. The detail technician must consistently perform his/her duties to the company standard of quality. Detail Technician Responsibilities 1. You must provide your own set of basic hand tools including, but not limited to, wrenches, pliers, screw drivers, sockets, ratchets, etc. Tools should be stored in a mobile tool cabinet. 2. Inspect every vehicle as it enters the detail shop to ensure that it has passed all previous inspections and standards. Read the entire Work Order thoroughly and visually inspect the vehicle to check that all the repairs listed are complete. Give extra attention to any special promises or notes, and if any discrepancies are found notify the appropriate person......

Words: 391 - Pages: 2

Free Essay

Attention

...Attention Attention is the behavioral and cognitive process of selectively concentrating on a discrete aspect of information; it is “the concentration of mental effort on sensory or mental events (Gross, 2009). Selective attention is attending to one thing rather than another. Cocktail party syndrome is switching our attention to something that was previously unattended. Attentional capacity is how many things we can attend to at the same time. Many of the contemporary ideas of attention are based on the premise that there are available to the human observer a myriad of cues that surround us at any given moment. Our neurological capacity is too limited to sense all of the millions of external stimuli, but even were these stimuli detected, the brain would be unable to process all of them; our information-processing capacity is too limited. Our sensory system, functions well if the amount of information being processed is within its capability. If not, it will fail because it is overloaded. The role of attention is to filter out unimportant information and selectively enhancing salient input for further processing” (Chennu; Craston; wyble, et al. 2009). Attention was introduced in 1958 by Donald Broadbent, a British psychologist, who wrote in an influential book, Perception and Communication. According to Gross (2009), Broadbent proposed that attention was the result of a limited-capacity information-processing system. Broadbent’s theory proposes that the world is made...

Words: 1046 - Pages: 5

Free Essay

Attention

...digital gadgets are making it harder for us to concentrate. The Pew Research Centre in America recently surveyed almost 2,500 teachers and found that 77% thought that the internet had a "mostly positive" impact on students' research work, while 87% felt modern technologies were creating an "easily distracted generation with short attention spans". But could this simply be the latest variation of 'the Elvis Hypothesis' – because something is new, popular with young people, and challenges existing hierarchies and traditions, it must be bad? Although some UK teachers might be inclined to agree with their American counterparts when faced with a class of restless smartphone-enabled year 10s, there appears to be no conclusive evidence that pupil attention spans are declining. Sue Honoré, an independent learning consultant who co-authored the 2009 report 'Generation Y: Inside Out' with Dr. Carina Paine Schofield, feels that there is still "a big question about how technology is impacting on the way we behave". She studied the behaviours of people born between 1982 and 2002 – particularly how they learn and work – and found "mixed results" in terms of attention spans. While young people are "undoubtedly capable of long periods of concentration", those who spend a lot of time alone using technology "tend to have less in the way of communication skills, self-awareness and emotional intelligence." She adds: "That's not because they don't have the capabilities. But because they are......

Words: 977 - Pages: 4

Premium Essay

Attention Worksheet

...University of Phoenix Material Ebony Owens Attention Worksheet Respond to the following questions in 100 to 150 words each. 1. How do you define the concept of attention? Each individual’s capacity of attention is different form one individual to the next, and considering a circumstance or condition, cognitive processing can be manipulated (Willingham,2007)Attention to me means notice taken of someone or something; the regarding of someone or something as interesting or important. When referring to psychology attention is something that a client wants from their therapist. Many people want someone to take notice in the things that they do this is where attention seeking comes into play. People are attention seaking when they want someone to pay attention to what they are saying or doing. Attention is something that people always want and sometimes it is what others need. 2. Can attention be consciously allocated to tasks? Why or why not? An individual’s attention is brief, having limits in having th ability to process many different forms of information at the same time (Willingham, 2007). I believe that a person can multitask by carrying out many different tasks at one given time. I agree because I currently work at a call center and our customers always want our undivided attention. A customer service repersentive has to give attention to the customer they also have to give attention to what they are working on for the customer as......

Words: 388 - Pages: 2

Premium Essay

Attention and Consciousness

...Attention and Consciousness – Unlearning Through Hypnosis Jill Rudiger June 8, 2015 PSY 335 University of Phoenix The study shown in the video Attention and Consciousness – Unlearning Through Hypnosis, focuses on the Stroop Color-Word test which is used in experiments concerning attention (Psychology media suite [Video file], 2008). It simply asks the participant to name the ink color a word is printed in. The catch is that the word “blue” might be printed in red ink. This sets up a cognitive conflict within the brain (“Hypnotic Suggestion Can Reduce Conflict In Human Brain, Weill Cornell Medical College Researchers Report”, 2005). Subjects that were considered “highly suggestible” were asked to take this test in practice sessions first, and then they were hypnotized while researchers watched their brain activity using both event-related potentials (ERP) and functional MRI (fMRI) (“Hypnotic Suggestion Can Reduce Conflict In Human Brain, Weill Cornell Medical College Researchers Report”, 2005). Researchers could see that the brain’s conflict-resolution area was no longer active when subjects were hypnotized as well as areas of the brain involved in recognizing written words (“Hypnotic Suggestion Can Reduce Conflict In Human Brain, Weill Cornell Medical College Researchers Report”, 2005). The study was performed in order for researchers to find evidence that the brain can essentially disregard responses that have long been accepted by experts as automatic or......

Words: 776 - Pages: 4

Premium Essay

Grotesque Details

...Grotesque Details Describing Characters, Setting, Mood and Theme. In the stories read in class, there were different grotesque details that revealed characters in the story, the setting, and the mood of the story. “Grotesque means odd or unnatural in shape, appearance and character” (Dictionary.com). Grotesque details are in stories to make a thing significant and important in that story. There were a lot of grotesque details in the stories read in class. One of the grotesque details was in “A Good Man Is Hard to Find.” In that work, Bailey was the name of the grandmother’s son. In the short story Bailey was quiet, but he wore a t-shirt that was yellow in color and that had a picture of a bright blue parrot. Also in a drama named “Trifles,” there were grotesque details revealing the character in the story. In “Trifles”, there were grotesque details that had to do with the setting of Mrs. Wright’s house. Also in “A Rose for Emily,” the way her fiancé Homer Barron and her dad were kept in the house for so long, and in “Livvie” the age difference between Livvie and Solomon described grotesque details in the story. Grotesque details describe unnatural and odd things or situations that reveal the setting, character, the mood and the themes. “A Rose for Emily” describes grotesque details that have to do with the main character in the story. Her name is Miss Emily Grierson who lives in a city called Jefferson. She was a loner after the death of her dad. But, then when......

Words: 1347 - Pages: 6

Premium Essay

Buisness Details

...BUSINESS DETAILS This business proposal is confidential and I request that it be treated as such. I must solicit your confidentiality and assure you that I am contacting you in good faith and this proposal will be of mutual benefit. I am Richard Gerrald, a solicitor at law. I am the personal attorney/sole executor to a client of mine, who died along with his family in a plane crash on the 14th of August 2005. My late client a formal Sub-Comptroller working with Chevron Texaco Oil here in the United Kingdom and had Left behind a deposit of Sixteen Million British Pounds Sterling only (£16,000,000.00) with a bank. After the death of my client, the finance company contacted me, as his attorney to provide his next of kin who should inherit his fortune this according to them is their policy in sure circumstances. Since the death of my client, I have written several letters to the embassy with intent to locate any of his extended relatives whom shall be claimants/beneficiaries of his abandoned personal estate and all such efforts have been to no avail. I had to inform the finance company about my fruitless effort in locating my late client's close relative or his next of kin. The board of directors of the finance company now adopted a resolution and I was mandated to provide his next of kin for the payment of this money or forfeit the money as an abandoned fund. The company had planned to invoke the abandoned property decree of 1996 to confiscate the funds after the......

Words: 762 - Pages: 4

Premium Essay

Perception and Attention

...Perception and Attention (Introduction) Senses effect a person’s brain information reflecting on the way a person perceives information. The five major senses are vision, audition, touch, taste, and smell. If one or more of a person’s senses is not working properly then it can affect their perception. According to Robinson-Reigler and Robinson-Reigler (2008), "early selection theories propose that the processes whereby we designate information for further processing occur as the information is first registered by the senses" (p. 16) . In order to remember things they gain a person’s attention the person has to stay focused. According to Robinson-Reigler and Robinson-Reigler (2008), "because you simply can’t process all of the information in the environment at once, there needs to be some type of mechanism(s) for directing attention. In this paper the concept of perception will be defined. Also in this paper the perceptual organizational process will be broken down. The concept of attention will be defined within this paper. This paper will include an analysis of the nature of the attention processes. This paper will also explain the relationship between perception and attention. The Relationship between Perception and Attention Perception and attention have a relationship between each of these terms. A person must be focused on something so that they can learn about the object. The amount of attention that a person places on the object has an influence on the way that......

Words: 536 - Pages: 3

Candice Patton | Tischwäsche | Próxima Página