Canyon Ranch

In: Business and Management

Submitted By ithrowstrikes
Words 1661
Pages 7
In 1979 Enid and Mel Zuckerman sought to create a place where people could go and use activity and healthy thoughts to transcend themselves physically and mentally through inspiration and motivation. The results of their efforts are Canyon Ranch, a leader in the health resort and spa industry. (Applegate, Austin, Soule, 2009, p. 156) Today it is recognized worldwide as the gold standard for healthy vacations. The company has expanded far beyond the family-run health resort envisioned by its founders, while always remaining true to their original mission: 

Canyon Ranch aims to inspire people to make a commitment to healthy living, turning hopes and intentions into the highest enjoyment of life. (Canyon Ranch Web Site, 2012)
For the first 25 years following its inception, Canyon Ranch opened additional resorts and evolved by expanding service offerings with a focus on health and healing, spa services and fitness. In 2004 the company faced competitive pressures from industry growth, which revealed both opportunity and limitations within their information technology infrastructure. The corporate IT function at Canyon Ranch numbered 20 professionals headed by Mike Randle, corporate IT director, who reported to the COO and CFO. The function was responsible for internal software development and maintenance, as well as evaluating software packages and performing help-desk and support tasks. (Applegate, Austin, Soule, 2009, p. 171) IT was considered a support function however; the need to address competitive forces would lead to consideration for IT to become a strategic business partner.
Information systems were decentralized and mostly non-integrated. Canyon Ranch owned the source code for the core information technology platform; a property management system, Computerized Lodging System (CLS). Owning the source code allowed for easy customization however, the…...

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