Com 530

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Organizational Behavior and Communication Paper

Organizational Behavior and Communication Paper
Lizette Paz
COM 530
January 30, 2012
Aileen Smith

Organizational Behavior and Communication Paper
Our mission: to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time. (Our Starbucks Mission Statement, 2011)
They value their customer’s feedback and conduct alo t of research to improve in anything that they can improve to satisfy the customers. According to the research most of their customers are undergraduates and professionals. Like many companies Starbucks wants to provide the best customer service that they can offer. They do that by making sure that their staff is happy, because happy employees are happy customers. Starbucks is known for being a great company to work in; they offer a lot of benefits to their employees.
Enacted values align with espoused values in the Starbucks Company because they have set a standard from the beginning. They believe in training their employees about how the company got started. They want to make sure that each employee works as a team and respects the core values of the company. This is part of their hiring process and even though they do this will they are new to the company, they also make sure that they continue to demonstrate it throughout the time of their employment. So they continue to have training to have a strong team that can offer customers more than just giving them there cup of coffee.
Communication is always a big key into achieving everything, if a manager wants to get there point across they need to communicated to everyone what is expected from each one and as a group. An organizational doesn’t want to have conflict but if for some reason they encounter a problem. They try to fix is the best way possible and make sure that in the future it won’t happen again.…...

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