Errors in Communcation

In: Business and Management

Submitted By sayanb123
Words 401
Pages 2
All three critical errors in communication identified by Hynes are correct in all types of work environments. Communication is the key to success, I believe that without a critical understanding a person cannot function or proceed to their daily operations. As an assistant manager at Wal-Mart, I deal with all of the three critical errors. Out of the three critical errors in communication I deal with the most at work has to be the assumption observation error. As an assistant manager, I have to plan out what to do with the items that are coming in on the trucks daily. The items can range from anywhere being hundreds to thousands items per day. I have to plan where to put the items with my other managers and department managers. The easiest way to plan is to get a print out of a truck listing that breaks down the items by departments. Then, we delegate the listing by departments to each individual department manager; for example: I give the electronics items listing to the electronics department manager and he or she gives me feedback on where to put the item. Then we have an afternoon meeting to type what items will go where, when it is unloaded from the truck. The assumption observation error comes into play when the overnight manager uses the information given to him or her on where to put the item. Usually all the trucks get the items unloaded by 7 pm and the employees start taking the items out at 9 pm, since it is less customer traffic at that time. Even with all the planning done on where to put the items that are coming in, the items can be put in the wrong places, or even the employees might put more items out than the shelf could take; which leads to the problem of overstock. The overnight manager sometimes fails to follow the plans given to him or her on where to put the items coming in and he or she might put the items wherever they feel like it. This…...

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2018 Filmleri | Modern Times | Chap 120