Expat Managers

In: Business and Management

Submitted By untest
Words 543
Pages 3
In communication, spoken language is only 7% to 35%, whereas majority of it is feelings, actions, intentions or gestures which are known as non-verbal communication. These kinesics are ways of communication which we usually use when we are not clear about what to say in verbal language. Some of these signals are consistent across cultures whereas there are some which mean different or are not appropriate in many cultures. Therefore, if you are familiar with the host country's body language, you might be misunderstood or sometimes will misinterpret those non-verbal signals, which can lead to uncomfortable and embarrassing situations. Touching is one of them in Indian culture and this is what was shown in video clip of Todd, the American manager in comedy Outsourced. Asha tried to explain to Todd that although he is trying to behave friendly with them by using these gestures but on the other hand, this gesture is putting his employees ill at ease. She suggests him that misunderstanding of body language might lead to disrespect from his employees, so he should apologise to them for doing so.

I was managing Todd, I would have offered cross-cultural training which would increase the relational ability of expatriate manager. This cross-cultural training might include field trips to host country, meetings with managers experienced in host country, meetings with host country nationals along with intensive language training. These different sessions will help expat to develop comfort with host country national culture, business culture and social norms. When the job assignments are for long term in a dissimilar culture with high job responsibility and high need to communicate with locals, then there is high need for these cross-cultural trainings and orientations. The cross-culture diversity training will focus on inborn characteristics such as gender, colour, habits,…...

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