Gs1140 Unit 2 Paper 1

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GS1140

Unit 2 Research Paper 1: Experiment

You are a supervisor in an office setting and you have noticed tension growing amongst your staff members. The problems have become apparent not only to other employees but to the customers as well. For fear of damaging the business’ reputation and in turn this affecting sales, it is necessary for you to investigate the situation further and to restore a pleasant work environment. To begin you must establish a plan of action. First identify the main source of the problem. Interview all parties knowledgeable of the situation. Be sure to take note of comments and suggestions given by staff members during your one-on-one interviews. Often those close to the situation have great insight on how to end such conflicts.

Once you have conducted your investigation determine the level of priority this situation deserves. Ask yourself if this is low priority, meaning something that can possibly work itself out or is it a situation that needs prompt attention and an immediate solution implemented. Consider if the problem may be solved amongst staff or perhaps a third-party intervention may be necessary. Remember, you have to work with the individuals, so it might be necessary to involve a third-party.

When you have planned your course of action, it is time to bring everyone together and inform them of your solution. Remember to remain calm, communicate effectively, be fair and use good management skills. Once you have given set instructions to your staff, it’s time to test your solution by observing the employees. Be sure to ask for their feedback once a few days have passed.…...

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