Industry Experience

In: Business and Management

Submitted By thuzar
Words 604
Pages 3
The aims of this report are to reveal my achievement, difference experiences, and other events at my organisation during the nine month work placement. One of the famous hotels in central London which has been an extremely interesting history since 1907 is Strand Palace Hotel. It is easy to access around London popular places such as Trafalgar Square, Convert Garden, Charing Cross, London Eyes and so on. For tourists and foreigners, it is the perfect and easy going address and for international companies and business people, it can save their time, make them comfortable due to their incredible customer service in city area. I am a breakfast Food and Beverage assistant in Strand Palace Hotel. My responsibilities are directly report to our supervisor about complaint or special events, train new staffs on serving customer with going to extra mile, preparing coffee and tea for the guest, to be sure all of the equipment in the restaurant are proper storage and security of monies, reset the table for Lunch and dinner, participate in monthly training.
My experience
Hostess position Firstly, I got a promotion as a hostess position at the hotel’ Curvery restaurant in breakfast session. After promotion, I have more responsibilities to check the customers’ keys cards to make sure full English breakfast inclusive or not. If not, we have to charge in their room or ask them pay by card or cash. Seating the customer is not that much easy between 6:30 to 10:30 at breakfast because we have normally 700 to 800 customers every day. Although Strand Palace Hotel has not only Curvery restaurant which is serving breakfast but also Johnson restaurant as well; everyday we face long queue problem. On the other hand, customers are waiting for having buffet in morning time that is not nice but we can’t manage it until now. From that experience, I have learnt that to get customers’…...

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