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Interclean Job Training and Mentoring Program

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InterClean Job Training and Mentoring Program

Rozenia Cummings

HRM/531

August 2, 2010

Julie Gedro

CONFIDENTIAL MEMORANDUM

TO: InterClean Executives

FROM: Sales Manager

DATE: August 2, 2010

RE: InterClean Job Training and Mentoring Program

Currently, the sales force excels at demonstrating and selling products, but under the newly proposed solutions/service model, reps will be grouped into multi-functional teams prepared to support InterClean’s high-quality products with high-quality service. The sales teams will be instructed in development of full-range service packages tailored to individual accounts. The sales teams will be trained to engage directly with facilities managers, health care professionals and operational executives in their customers’ organizations, (InterClean, 2005). All initial training will happen within the next 90 to 180 days, with certain courses being continually updated upon the release of new rules and regulations.
The job analysis of the sales team has determined that in order to implement this new solution/service model the sales personnel will need to more knowledgeable about emerging issues in sanitation, environmental regulation of cleaning and cleaning systems, and OSHA standards, ( InterClean, 2005). Therefore the sales training was developed to focus on specific skills related to behavior and performance that will ultimately have an impact on customer satisfaction. In developing training to address these areas, InterClean will use a process often referred to as the training cycle. This is a continuous process involving the following activities: 1) Identification and analysis of training needs, 2) Planning and design of training interventions, 3) Delivery of training interventions and 4) Monitoring and evaluation of outcomes, (Training).
Since InterClean has officially acquired EnviroTech one…...

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