Job Ananlysis

In: Other Topics

Submitted By reemamin
Words 899
Pages 4
J ob A nalysi s
AAA Arizona Case Study
2008

Provided by:
The GMarie Group
1050 E. Ray Rd., Suite A5-312
Chandler, AZ 85225 gmarie@gmariegroup.com 602.795.8374

The GMarie Group
Job Analysis

Page 1

Client Needs
The Client
American Automobile Association of
Arizona (AAA Arizona) is a state-wide provider of a range of services from emergency road assistance and travel services to financial services and insurance needs.

The Client's Business Goal and Metrics
The company’s management team indicated that the project was prompted by Branch Office Managers’ requests for training and standard tools and methods for common job tasks during a meeting of Branch
Office Managers with the COO. These requests were made in response to an inquiry about what they need to make it possible to improve their performance and the performance of their staff.

The GMarie Group Solution
Project Name and Audience
The management team did not indicate any areas of concern or perceived performance gaps. The goal of “The MRM Learning
Experience”
project was stated as primarily to remove obstacles and enhance performance of Branch
Office
Managers rather than solve specific perceived problems.

The GMarie Group
Job Analysis

Page 2

Our Learning Solution
At the company’s request, an examination of the Branch Office Manager role was initiated. The GMarie Group (GMG) was engaged to perform a job analysis to:
Determine the scope of the Branch Office Manager job
Identify performance gaps
Determine needed training
GMG gathered data through:
1. Direct Observation: GMG performance analysts visited four representative stores selected by company management. During the time spent in the stores, the scope of the Branch Office
Managers’ duties was recorded through direct observation. The analyst also observed the general operation of the…...

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