Joe Salatino Case Study

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Discuss why Joe’s employees need to understand the importance of how people form perceptions and make attributions.
I think is because the Joe's employees may be more effective by building relationships of trust with customers.
Joe could do an analysis of the organizational culture of his own company with them. Anonymously or directly he could ask their employees what is the perception they have about the Company. After that ask what in their opinion may have generated this perception
In this discussion could be approached the way the company does business with its customers. It is an ethical way? We are looking for to meet the customers’ needs and their expectations or we aim solely the benefit of the Company? How the customer sees us? What did we to bring this customer perception towards us?
Although it is more difficult to talk openly about the internal

environment of the Company, Joe must find ways to understand the internal view that employees have about the Company. Do you feel part of the organization? Yours remarks are heard? How do you assess the degree of autonomy or freedom that exists in your department? What kind of attitudes or standards that the Company has that contribute to this vision that you have on it? Do you feel that the perception you created came from your departament or came from the Company as a whole? Mr. Salatino can show how these perceptions ultimately influence the organization both positively and negatively. He could address the differences in the each individual personality, as people have different types of management, motivational issues, training, etc ... As President of the organization he is responsible to give direction to his employees. He needs to help them to understand the Company's mission and work towards it. So he could do an analysis of how perceptions and attributions that employees have on the...…...

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