Nonverbal Communication- Actions Versus Words in the Workplace

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Nonverbal Communications- Actions versus Words in the Workplace

Brigitte Nichols

COMM/400

September 15, 2010
Christopher Page Nonverbal Communications

In this paper will be discussed nonverbal communication in Intra-Corp Inc. Three examples of nonverbal communication will be discussed and analyzed. At least one listening technique will be discussed. How the listening technique can be used in a managerial situation will also be covered. At Intra-Corp. most of the communication is verbally or by e-mail, but I have observed a few instances of nonverbal communication. The first instance was a conversation between my boss, Alex, and Pam, the office manager.
When Alex has something important to say to you, he will put his arms on the armrest of his chair take a deep breath and turn the chair to face you. He did this to Pam and told her about an e-mail that was sent out late. She rolled her eyes before she turned to face him. Since he is her father she let him say what he needed to and promised it would never happen again. Alex’s actions were a compliment to the conversation. Although her actions were condescending Pam did understand that he was upset. Her actions were not received by Alex, so no nonverbal communication occurred. Another time was with Alex and me, it was over another e-mail. It was my second day and I was trying to read what was written for this e-mail and it was close to quitting time so I was feeling a little rushed. I asked what another word was and Alex was getting ready to ask if I was going to get the e-mail out in time. He kept looking at the clock. He noticed I kept looking at too. He smiled at…...

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