Organisational Structure

In: Business and Management

Submitted By harryhens
Words 359
Pages 2
Case Study
The trend today is away from rigid rules and procedures. Flexibility is the new gospel. While these statements may be true in general, not every manager is buying into it. One in particular is Stephen Duku, head of the Alajo recruiting firm,recruiting for Dadze Moro Security Company.
New employees at Dadze Moro must copy Mr. Duku 244-page Standard Operating protocol, using longhand script, three times over. This manual covers everything that’s expected of company employees, from procedures on how to greet customers to how to sit during lunch to hair and grooming tips to what items should and should not be on the employee’s desk. It can take 100 hours or more for new employees to make their copies. After that they still have to pass 12 oral exams over the content.
Duku is obsessive about documenting everything. Since starting the firm 18 years ago, he has stored 45,000 pages of data on the firm’s computer network. Every process, procedure, product, form, letter, brochure, and agreement used by any Dadze Moro employee is documented, cataloged and stored so it’s readily available to any and all members of the firm.
Duku’s fascination with rules and control is not for everyone. According to Duku, half of the job candidates he interviews head for the door when told about the protocol requirements. Of those who stay, about one in five lasts beyond a year. One former employee, who lasted nine months, calls the company’s environment more structured than the basic training he had in the Army. “They were robotic,” he says.
Those who stay make six figure incomes and say that there’s a comforting efficiency about the place. Customers also seem to appreciate the result. They like that employees are well trained, systematic, and able to respond to almost any question.
Questions
1. Using the case, analyze and evaluate Duku’s System
2. Based on your findings…...

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