Patton-Fuller Business Analysis

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Patton-Fuller Hospital Business Systems Analysis

Steven McDowell

CMGT 554

September 16, 2012
Matt Mancani - Instructor

Business systems enable companies to meet customer demands for speedy and efficient delivery of services. With the introduction of the internet into most traditional business systems the technology has forced a reevaluation of how companies do business and the new opportunities to improve performance and ultimately sales. Functional business systems support business processes across the company. Specifically designed systems aid marketing, sales, accounting, finance human resources, warehousing and other functions in making their roles more efficient. The trick is to unite these systems internally as well as complementing partners who may be using different systems. Incorporating cross-functional enterprise systems help to bring these together. Systems like Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Supply Chain Management (SCM). Enterprise Collaboration Systems (ECS) enhances communication and collaboration among teams and work groups within and outside of organizations. Patton-Fuller Community Hospital has a business system that weighs heavily on Human capital to be fully maintained (Apollo Group, 2012). The flaw in this system is that the communication between departments is not reliable or not there at all. Hospitals rely on open and fast communication with every staff member and departments. The system that Patton-Fuller is currently using has one challenge that cannot be overlooked and that is the human error when inputting the patient information. One missing piece or one incorrect entry can cause major chaos. The error can even be the difference between life and death. Patton-Fuller has a need to integrate the system to allow better communication…...

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