Proposal for a Performance Learning System

In: Business and Management

Submitted By SunapeeLady
Words 1796
Pages 8
The Current Situation at Alto Company.
The performance management system (PMS) is still a work in progress: Performance metrics need to be assigned for each job and linked to the position agreement in the job description. Then, employees will be able to self-monitor performance on their own dashboard displaying their contribution (Cokins, 2010), which is linked to their job evaluation. Before the PMS is finalized the following considerations are offered, followed by a plan to implement a holistic performance learning system that incorporates the considerations.

Focus on Management Not Measurement.
The PMS shares common data, allowing for transparency, and because metrics cascade from one dashboard to another, the system reveals the interdependency between departments and individual users. The PMS tracks an individual’s performance, based on the individual’s key performance indicators (KPI’s), but as the metrics cascade, performance requires inter-departmental participation and team work making this an effective way to leverage the firm’s intellectual capital (Bose & Thomas, 2007). However, empowering employees necessitates a redesign of the management model to one utilizing a leadership style of management that fosters inter-departmental teamwork in which members are encouraged to think for themselves to produce the best results for the company. Managers must transcend their traditional roles to become stewards of a performance-oriented culture by providing training in PMS for the employee/user (Eckerson, 2011), coaching/mentoring on performance, and facilitating user feedback to keep the system strong (Turning Point, 2003).

Traditional Management Roles Creates Silos.
Despite senior management’s attempts to continually breakdown barriers between departments, silos still re-emerge, a consequence frequently observed in traditional management.
The…...

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