Retail Banking Schemes

In: Business and Management

Words 16224
Pages 65

This Dissertation report is being submitted as a part of the requirements of the MBA (FINANCE) Program of Punjab Technical University ,Jalandhar.



SUBMITTED BY: Kamna Pathak
ROLL NO. …………….



This study was made possible with the consultations, support and kind opinions from several people. So with immense gratitude, I acknowledge all those, whose guidance and valuable inputs have helped in the materialization of this project.
No words are enough to thank Assistant Manager Mr. Rahul Kapoor of State Bank of Patiala, who not only inspired me to work on this project but also accepted to guide me a lot. In spite of heavy responsibilities and busy schedules, he always managed time to provide proper guidance.
Clearly I owe a special in-depth of gratitude to my friends who created a motivating environment to work on this project and also helped me in understanding and reviewing major concept from various point of views.
Finally I would like to be grateful to all those who directly or indirectly have been of great help and obliged me with their support and have helped me in converting my collection of data and information into a finely polished project.


I Kamna Pathak of MBA(Finance) 2nd year, studying at RIMT-IMCT Mandigobindgarh, hereby declare that this dissertation, titled “Customer Preferences With Regard To The Retail Banking Schemes” has been prepared by me as part of the requirements of the MBA (Finance) Program of the RIMT-IMCT (Batch of 2012-2014). My guide for the dissertation has been Prof.……….

I further declare that this project report has not been submitted earlier to any other University or…...

Similar Documents

Project on Retail Banking

...1 Introduction Retail banking is quite broad in nature - it refers to the dealing of commercial banks with individual customers, both on liabilities and assets sides of the balance sheet. Fixed, current / savings accounts on the liabilities side; and mortgages, loans (e.g., personal, housing, auto, and educational) on the assets side, are the more important of the products offered by banks. Related ancillary services include credit cards, or depository services. Today’s retail banking sector is characterized by three basic characteristics: * Multiple products (deposits, credit cards, insurance, investments and securities) * Multiple channels of distribution (call centre, branch, Internet and kiosk) * Multiple customer groups (consumer, small business, and corporate) Retail banking is banking in which banking institutions execute transactions directly with consumers, rather than corporations or other banks. A sound and evolved banking system is essential for sustained economic development. India is one of the fastest growing economies after financial and banking sector reforms since 1991. Banking sector evolution and growth has gone through innumerable twists and turns in the post independence era. Retail banking in the banking industry has always been important in India where banks were nationalized with the objective of reaching the masses. However, the growth in retail banking has been quite prominent retail in the recent years. Retail banking has been......

Words: 7281 - Pages: 30

Retail Banking

...World retail Banking report 2012 Contents 3 4 7 Preface Key Findings Chapter 1: 8 12 21 Unlocking Pathways to Greater Customer Loyalty Customers Express Conflicting Sentiments toward Banks The Need for a Customer Experience Index The Growth of Mobile Banking 25 Chapter 2: At a Crossroads, Retail Banks Must Identify and Prioritize Core Strengths The Ground Beneath Banks Is Shifting Traditional Tactics Are Less Effective in the Current Environment The Way Forward: Extreme Measures for Extreme Times 26 28 32 40 41 Methodology About Us Preface Capgemini and Efma are pleased to present the 2012 World Retail Banking Report. Retail banks around the world are struggling to maintain their competitiveness in the face of severe external challenges. Massive debt loads are threatening the global economy, while stringent regulations put in place as a result of the financial crisis of 2008 are staunching traditional revenue streams. Customers, still distrustful of the industry, have become increasingly accepting of nonbank alternatives, and social media is giving them an opportunity to publicly explore them. More than ever, retail banks must strive to create stronger bonds with their customers. The 2012 World Retail Banking Report addresses this imperative by establishing a new framework for identifying and measuring success in retail banking. Specifically, our Customer Experience Index (CEI) offers a mechanism for accurately taking stock of the critical...

Words: 17918 - Pages: 72

Retail Banking

...BANKING IN INDIA Banking in India originated in the first decade of 18th century. The first banks were, The General Bank of India, which started in 1786, and Bank of Hindustan, both of which are now defunct. The oldest bank in existence in India is the State Bank of India, which originated in the "The Bank of Bengal" in Calcutta in June 1806. This was one of the three presidency banks, the other two being the Bank of Bombay and the Bank of Madras. The presidency banks were established under charters from the British East India Company. They merged in 1925 to form the Imperial Bank of India, which, upon India's independence, became the State Bank of India. For many years the Presidency banks acted as quasi-central banks, as did their successors. The Reserve Bank of India formally took on the responsibility of regulating the Indian banking sector from 1935. After India's independence in 1947, the Reserve Bank was nationalized and given broader powers. Early history The first fully Indian owned bank was the Allahabad Bank, established in 1865. However, at the end of late-18th century, there were hardly any banks in India in the modern sense of the term. The American Civil War stopped the supply of cotton to Lancashire from the Confederate States. Promoters opened banks to finance trading in Indian cotton. With large exposure to speculative ventures, most of the banks opened in India during that period failed. The depositors lost money and lost interest in keeping deposits...

Words: 6864 - Pages: 28

Evolving Models of Retail Banking Distribution

...Reinventing Retail Banking Series Evolving Models of Retail Banking Distribution Capitalizing on changes in channel usage Produced by the Deloitte Center for Banking Solutions Reinventing Retail Banking Generation Y Reinventing Retail Banking Series Consumer Trust Reinventing Retail Banking Series Catalysts for Change The Implications of Gen Y Consumers for Banks Building Consumer Trust in Retail Payments Laying a Solid Foundation Produced by the Deloitte Center for Banking Solutions Produced by the Deloitte Center for Banking Solutions The traditional retail bank is at an inflection point. The needs and expectations of customers are changing as quickly as the competitive landscape. Customers are demanding seamless, multi-channel sales and service experiences and not consistently receiving them. Simultaneously, other financial institutions and non-traditional players are looking for opportunities to invade this space or to redefine it through disruptive innovation. The result is forcing banks to examine a more balanced, integrated approach to the customer experience and growth. In this series, entitled Reinventing Retail Banking, the Deloitte Center for Banking Solutions looks at how banks must move beyond simply meeting their profit and growth goals to delivering more completely on the customer experience. Specifically, these articles will focus on: understanding customers needs; identifying emerging and profitable customer segments and......

Words: 12004 - Pages: 49

Retail Lending Schemes of Pnb

...Punjab National Bank Zonal Training Centre Ludhiana RETAIL LENDING SCHEMES Updated up to 31.05.2013 INDEX 1. HOUSING LOAN 2. CAR LOAN 3. PNB SARTHI (Two Wheeler loan) 4. EDUCATION LOAN 5. MORTGAGE LOAN AGAINST IP 6. PERSONAL LOANS 7. LOAN FOR PENSIONERS 8. ADVANCE AGAINST GOLD JEWELLERY/ORNAMENT 9. PNB BAGHBAN SCHEME 10. FUTURE LEASE RENTALS 11. SCHEME FOR FINANCING PROFESSIONALLY QUALIFIED MEDICAL PRACTITIONERS 12. PNB GRAMIN CHIKITSAK 13. SCHEME FOR FINANCING TRADERS (MODIFIED SCHEME) 14. SUPER TRADE 15. ADVANCES AGAINST FUTURE CARD RECEIVABLES 16. GENERAL GUIDELINES OF RETAIL ADVANCES 17. PNB SCORE – Rating model for Retail Loans - --------compiled by Kanwal Kumar, Senior Faculty, Zonal Training Centre, Ludhiana HOUSING LOAN Eligibility Purpose & Extent Individual & Joint Owners HUF is not considered as Joint owner. Purchase of Plot Rs.50 lac. However, RM & above may consider Loan up-to 100 lac in Metro and State Capital. Further, it be ensured that the loan amount for purchase of Land/Plot under any circumstance is not more than 60% of the eligible loan amount as per the repayment capacity. Construction of House Need based Purchase of Built House Need based Repair & Renovation Rs. 20 lac Cost of furnishing Max. 10% of the loan for repair up-to maximum of Rs. 2.00 lac Pari pasu Charge CH powers up to 20 lac to Govt. Employees Loan limit up to 30 lac Risk Weight is 50% Loan limit above 30 lac Risk Weight is 75% LTV Ratio more than 75% Risk Weight is 100%......

Words: 14606 - Pages: 59

Retail Banking

...Abstract The objective of this study is to have practical knowledge on the Retail Banking services provided by the Private Conventional Banks and the Islamic banks in Bangladesh. Today, banks realize the importance of Retail Banking and its potential to help them acquire new customers, retain existing ones and maximize their lifetime value. this report provides an overall view of Retail Banking services in Bangladesh. the services provided by Private Conventional Banks and the Islamic banks are mentioned. Followed by are the products that are being used to provide these services. A trend of the retail banking services is done in the analysis part of this report. The Islamic banking concept is being adopted by some of the Private Commercial Banks to generate better understanding of the customer for product development, segmentation, appropriate targeting, campaign management and maintenance of long term profitable and mutually beneficial relationships with customers. The concept of Islamic Banking has been implemented on a vast scale. To meet the objective of the report a trend analysis of the retail deposit indicators,retail deposits and loans and advances is done in the fifth part of the report. there growth is also shown with line graphs. A comparison is also made between the PCB's retail banking services and that of IB's. In part six findings are listed and some recommendations are also made accordingly. Table of Contents Sl No | Topic | Page No. | 1.0 | ......

Words: 14653 - Pages: 59

Retail Banking of Cbl

...INTERNSHIP REPORT ON Retail Banking Activities of City Bank Ltd Gulshan Branch of the year 2009, Dhaka 1 INTERNSHIP REPORT ON Retail Banking Activities of City Bank Ltd Submitted to: Syeda Shaharbanu Shahbazi Ahmed Senior lecturer, BRAC Business School BRAC University, Dhaka Submitted by: Md.Mozahidul Islam ID: 05304077 Date of submission: 20th December, 2009 2 Letter of Transmittal December 20, 2009 Syeda Shaharbanu Shahbazi Ahmed Senior Lecturer BRAC Business School BRAC University, Dhaka Dear Madam, I am glad to submit my report on the topic as you have assigned me to prepare an internship report on retail banking activities of City Bank limited of Gulshan Branch as a partial requirement of the course Bus 400. Now I am looking forward for your kind appraisal regarding internship report. You would be glad to hear that I have given my best effort to prepare the report with relevant information that I have collected from City Bank Limited, Gulshan Branch and from other relevant sources during my internship program. I have the great pleasure to have the opportunity to study on “retail banking activities” of City Bank Ltd. It is meaningful to mention that the knowledge I have gathered during the internship period, will help me in practical field of professions. In spite of various inadequacies I have tried to cover all the relevant affairs. It is quite worthy to mention that without your kind hearted guidance and cooperation it would not be possible......

Words: 9861 - Pages: 40

Software as a Tool of Competitive Advantage: International Retail Banking

...SOFTWARE AS A TOOL OF COMPETITIVE ADVANTAGE: INTERNATIONAL RETAIL BANKING 1 2 3 4 5 Introduction: Objectives of this Benchmarking Study……………………………………2 Approach: Methodology and Questions…………………………………………………..9 Introduction to Case………………………………………………………………………10 The Industry Context: Global Financial Services and the Retail Consumer……………...12 Organization, E-Citi and Citi’s Global Consumer Strategy Product Market Segmentation, Cross-selling and International Leverage…………....24 Mobile Phone Basis Citi’s Future Global Retail Banking Strategy…………………..30 Products, Service Support and IT Selection Strategies……………………………….34 6 7 8 Japan, A Microcosm – Synergies, Affiliations and Reach ……………………………….36 Trust Bank, Complementary Services, and Interactive Strategic Benefits……………….55 Summary - Owning the Future of International Retail Banking……………………….…57 Appendix I - Summary Answers to Questions for Citigroup - IRB Strategy & Operations….65 Appendix II - Some Firm and Market Data Tables 1-6…………………………………………………………………………......73 Highlights from Citi’s Assessment of Global Consumer Business 1999 and 1998…..83 Bibliography and References………………………………………………………………….89 Introduction: Objectives of this Benchmarking Study This international retail banking study for Citigroup (CG)1 was completed under a three-year research grant from the Sloan Foundation. The project’s overall purpose has been to examine in a series of case studies how U.S. and Japanese firms who are recognized leaders in......

Words: 35090 - Pages: 141

Retail Banking

...Retail Banking - Opportunities and Challenges Shyamala Gopinath* The issue of retail banking is extremely important and topical. Across the globe, retail lending has been a spectacular innovation in the commercial banking sector in recent years. The growth of retail lending, especially, in emerging economies, is attributable to the rapid advances in information technology, the evolving macroeconomic environment, financial market reform, and several micro-level demand and supply side factors. India too experienced a surge in retail banking. There are various pointers towards this. Retail loan is estimated to have accounted for nearly one-fifth of all bank credit. Housing sector is experiencing a boom in its credit. The retail loan market has decisively got transformed from a sellers’ market to a buyers’ market. Gone are the days where getting a retail loan was somewhat cumbersome. All these emphasise the momentum that retail banking is experiencing in the Indian economy in recent years. What is Retail Banking? Retail banking is, however, quite broad in nature - it refers to the dealing of commercial banks with individual customers, both on liabilities and assets sides of the balance sheet. Fixed, current / savings accounts on the liabilities side; and mortgages, loans (e.g., personal, housing, auto, and educational) on the assets side, are the more important of the products offered by banks. Related ancillary services include credit...

Words: 3552 - Pages: 15

Understanding Consumer Behavior in Retail Banking

...Understanding customer behavior in retail banking The impact of the credit crisis across Europe February 2010 Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Executive summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Key findings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 The impact on trust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Loyalty: the end of an era? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Reasons customers look elsewhere Measuring satisfaction Conclusion 8 How Ernst & Young can help . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ......

Words: 4367 - Pages: 18

Retail Banking

...Inclusive retail banking – providing banking services including credit to financially excluded. It is both an opportunity as well as a challenge for the banking system. Three Phases of Financial Inclusion - Social banking, SHG and KCC and Focus on savings and No-frills accounts Financial inclusion may be defined as the process of ensuring access to financial services and timely and adequate credit where needed by vulnerable groups such as weaker sections and low income groups at an affordable cost Financial inclusion is a pre-requisite for inclusive growth Financial counselling provides information, support and advocacy to assist people in financial difficulty. Credit counseling offers a viable task-specific, advisory ad hoc mechanism between the borrower and the bank Ex ante credit counseling - ex ante counseling is known to lower the probability of default and relatively easy recovery * basically in the nature of financial counseling or education - product, purpose and process * Growth high low Synergies high Joint Venture between Bank and Insurer Merger between Bank and Insurance Co Distribution Alliance Build or Buy own Insurance or Banking Company quantum of loans individuals can borrow based on the cash flows * cost of borrowing, cost of misuse and recovery procedures are informed to the borrower Ex post counseling occurs - advisory in nature for managing the crisis and exploring various avenues for relief in the interim ...

Words: 612 - Pages: 3

Customer Switching Behavior in the Vietnam Retail Banking Industry

...VIETNAM NATIONAL UNIVERSITY – HO CHI MINH CITY INTERNATIONAL UNIVERSITY SCHOOL OF BUSINESS CUSTOMER SWITCHING BEHAVIOR IN THE VIETNAM RETAIL BANKING INDUSTRY In Partial Fulfillment of the Requirements of the Degree of BACHELOR OF ARTS in BUSINESS ADMINISTRATION Student’s name: BÙI THỊ GIÁNG HƯƠNG Student’s ID: BAIU09043 Advisor: NGUYỄN VĂN PHƯƠNG, Ph.D Ho Chi Minh City, Vietnam 2014 CUSTOMER SWITCHING BEHAVIOR IN THE VIETNAM RETAIL BANKING INDUSTRY APPROVED BY: Advisor APPROVED BY: Committee _____________________________ ______________________________ Nguyễn Văn Phương, Ph.D. Nguyen Kim Thu, Dr., Chairman ______________________________Duong Thuy Tram Anh, MBA, Secretary ______________________________Le Phuong Thao, MBA, ______________________________ Hoanh Thanh Nhon, MBA, Thesis Committee ACKNOWLEDGMENTS During the time working on this thesis, there are plenty of difficulties that I have been through and plenty of experiences that I have learned. This thesis is finished with the valuable contributions of many people that I am very thankful to. First of all, I would like to express my deepest gratefulness to my advisor, Ph.D. Nguyen Van Phuong for his guidance, support and contribution during the whole process from the beginning of this task till the end. Especially in my first stage, his tutorials and recommendations helped me to get through the obstacles resulted from short of time and......

Words: 11894 - Pages: 48

Banking Management - Draw an Approach for E-Banking Deployment for Retail Customers and Explain

...09902787224 Banking Management CASE-01: BANKING ON RELATIONSHIP The birth of ABC Bank took place after the RBI issued guidelines for the entry of new private sector banks in January 1993. Subsequently, the promoter of ABC Bank sought permission to establish a commercial bank and retained KPMG, a management consultant of international repute, to prepare the groundwork for establishing a commercial bank. The Reserve Bank of India conveyed its approval in principle to establish ABC Bank on February 11, 1994. Thereafter, the Bank was incorporated under The Companies Act in September 1994. The bank started its operations in November 1995. The ABC Bank was promoted by the tenth largest development bank in the world, which had a magnificent record of promoting world-class institutions in India. The promoter was a strategic investor in a plethora of institutions, which had revolutionized the Indian financial markets. QUESTIONS FOR DISCUSSION 1. Analyze the case, using SWOT. 2. Comment on the strategies used by the bank for penetrating the Nagpur market. 3. Suggest strategies for sustenance and growth of the bank in view of the changing scenario of the Nagpur region. Section II Answer Any Six: 1. Explain buyers credit and suppliers credit by giving examples of each type of credit. Also explain with a case study. 2. What is correspondent banking? Explain briefly the services offered by correspondent banking? Explain briefly......

Words: 778 - Pages: 4

Is It Necessary to Separate Retail Banking from Investment Banking? Discuss Possible Advantages and Disadvantages of Such a Separation Using Academic Literature

... Introduction Over the last years, there has been a debate on whether commercial and investment banks should be separated or not. Especially after the crisis in 2007 when taxpayers had to pay billion in the US to bail out the banks, the need for a “ring fence” around retail banking operations became urgent. Universal banks use the retail deposit for their investment operations which engage great risks. When their investments fail, the states have to rescue them. These mega banks emerged after the Great Depression when such a mergence became possible mainly because of the deregulation of western financial services. However, if global capital markets agree in a ring fence or total separation, it is a procedure that will take place over a period of years. In this project a brief review of the debate that takes place around this matter will be presented, mainly by stating some of the ideas that are commonly discussed.  The Glass-Steagall Act and how we got here Recently President Obama proposed the separation of investment and retail banks, as it is believed that they were the main reason of the last financial crisis that started in 2007. Avgouleas (2010) points out that the mega banks were created after 1990’s due to the deregulation of the financial industry and they engaged great risk in their investment activities as the deposits (that were used for these purposes) were guaranteed by the government. Benston, G.J. (1994) points out that these mega banks became so large,...

Words: 953 - Pages: 4

Is It Necessary to Separate Retail Banking from Investment Banking? Discuss Possible Advantages and Disadvantages of Such a Separation Using Academic Literature

...between the commercial- and investment-banking arms of large financial conglomerates. It was the tendency for the investment-banking division run by individuals with high risk tolerance to gamble the funds of small retail depositors that led to the bank runs and failures that converted a garden variety recession into the Great Depression.2 Whether or not this diagnosis is accurate is disputed.3 For present purposes, however, this dispute is beside the point: the point is that the diagnosis led to the Glass-Steagall Act separating investment and commercial banking and to strict regulation of the financial services industry. Without access to retail deposits and with money market instruments tightly regulated, investment banks funded themselves using their partners’ capital and could therefore be placed outside the financial safety net. Tight regulation and populist posturing were understandable reactions to the financial disaster that was the Great Depression. But as memories of that episode dimmed, the advantages liberalizing financial markets and encouraging financial innovation acquired more weight in policy discussions. In the U.S. the three signposts on this road were the deregulation of commissions for stock trading in the 1970s, the removal of Regulation Q placing ceilings on interest rates on retail deposits in the 1980s, and the elimination the Glass-Steagall restrictions on mixing commercial and investment banking in the 1990s. In the days of fixed......

Words: 4633 - Pages: 19

Все сериалы | ef: A Tale of Melodies | Basic German Vocabulary Beginner