Tech 401wk 2

In: Business and Management

Submitted By susy1228mak
Words 1052
Pages 5
Technology Support Team
University Of Phoenix
Tech 401
Suset Mesa

Technology Support Staff
A Technology support team composed of with the right individuals for the job is vital to the company’s success and reputation for several reasons. When the customers call the support center with an issue the technology support staff is often the consumers first and last impression of a company. The customer support team along with the technology support team helps establish or builds an immediate opinion to the customers about the products and brands sold by a company. The most significant reason that a consumer calls the technology support department of a company in the first place is because they have an issue with the services rendered or the product that was purchased. If the support team is ineffective the customer in return creates dissatisfaction in technology support individual.
In order to avoid these issues the company must begin by building an effective technology support staff, getting the stakeholder buy in. High level management and or executives within the company should be the primary stakeholders. American based companies view technology support as significant because there is a direct impact on sales.
Documentation of technology support issues, responses and fixes is key in developing a well functioning technology support team. It is preferable to have a computerized trouble ticket system in place with a database backend to aid in resolving consumer issues. This way the resolutions for the most frequent consumer problems are easily accessible. In addition, an effective computer response system should provide a trouble tree like work flow. This allows the technology support team member to walk through a series of steps with the customer in deducing the cause and nature of the problem.
The absence of some form of computerized technology…...

Similar Documents

Nt1210 Itt Tech Case Study 2

...Switch Name Vendor Cost Reason Dell CompUSA $325 High performance, lifetime warranty, wiring closet solutions, desktop connectivity Cisco Axiontech $565 Lifetime warranty, software, layer support 2,mounting hardware Juniper Discount Computer Super Store $850 High performance, lifetime warranty, layer 2 & layer 3, low power consumption NT1210 Case Study 2 1. 2. Our company had to upgrade the NIC, the reason for this is they needed faster speeds to communicate with the other locations throughout the world in and out of the state. When connecting to the three other business’ states it is very important to stay connected to the network. 3. It is very important we have time to train Karla with different job duties. With Karla’s new position as administrator she needs to know how to handle the business side of the network. In order to be the right person for the job it critical she learned different steps on troubleshooting and problem solving techniques to resolve any issue. It is very well justified and will pay off in the future for Karla’s training and business expertise for the company. She is now under way and understanding the importance of network administering and will soon have the knowledge and experience to take her further in this business. 4. It is very good to attend different kinds of seminars to build your knowledge for helping out the company. Technology changes almost everyday and it is imperative to stay up to date when......

Words: 441 - Pages: 2

Mis-535 - Managerial Appls of Info Tech - Week 2 Homework

...1. Question : The costs incurred when a firm buys on the marketplace what it cannot make itself are referred to as Answer: transaction costs. 2. Question : Disintermediation Answer: is defined as the elimination of layers in the distribution process. 3. Question : The four major types of competitive strategy are: Answer: low-cost leadership; product differentiation; focus on market niche; and customer and supplier intimacy. 4. Question : Information asymmetry exists when Answer: one party in a transaction has more important information than the other. 5. Question : When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a Answer: market niche strategy. 6. Question : Internet technology Answer: makes it easy for rivals to compete on price alone. 7. Question : The Internet raises the bargaining power of customers by Answer: making information available to everyone. 8. Question : Cloud computing Answer: reduces the size of IT organizations. 9. Question : Benchmarking Answer: compares the efficiency and effectiveness of your business processes against strict standards. 10. Question : The most successful solutions or methods for achieving a business objective are called Answer: best practices. 11. Question : An information system can enhance core competencies by Answer: encouraging the sharing of knowledge across......

Words: 410 - Pages: 2

Itt Tech Linux 2 Homework 1.1

...Nicole Lynn Bojko Homework Assignment 1.1 1. List the number and name of each runlevel as used by Fedora/Red Hat Linux. 0 = Halt – Shuts down the system 1 = Single User – Mode for administrative tasks 2 = Multiuser without NFS - Does not configure network interfaces and does not export networks services 3 = Multiuser - Starts the system normally 4 = User defined – For special purposes 5 = Multiuser with X - As runlevel 3 + display manager 6 = Reboot – Reboots the system 2. Which two runlevels should NEVER be set as the default? 0 = halt and 6 = reboot 3. What script contains the default runlevel? /etc/rc 4. The init scripts for each runlevel are contained in which directory tree? /etc 5. What would you name the link to an init script that would start the fictitious bigd daemon early in the boot process? /etc/rc.local and write the script to run at boot time. 6. What would you name the same link to kill the same daemon? Kill 9 7. How would you use the service command to manually kill the bigd daemon? Service bigd stop 8. How would you use chkconfig to set the bigd daemon to start at runlevels 2 and 3? chkconfig bigd --level 2 and 3 on 9. How would you use chkconfig to remove bigd from all runlevels? chkconfig --del bigd 10. How would you use telinit to switch to runlevel 5? Edit the /etc/inittab and Enter : id:5:initdefault: 11. How would you tell Linux to shut down in five minutes ( not delay five minutes) with the message “ The system will......

Words: 276 - Pages: 2


...again a family affair. Sheets is CEO and daughter Melanie Bergeron is president and chief operating officer. After stints in the corpo- rate world, Sheets’s sons have returned—Jon is a fran- chise owner and board member, while Brigham works as director of licensing. “I’m still shocked by our success,” Sheets says. “I worked so hard, I never really knew how big it was.” Indeed, the company that began almost by accident could easily be re-named One Family and a Thou- sand Trucks. Or more simply, a family success story. Stacy Perman, “Two Men and a Lot of Trucks,” BusinessWeek Online, April 14, 2005. QUESTIONS 1. What motivates Mary Ellen Sheets? What per- sonal qualities does she possess that makes her a suc- cessful entrepreneur and manager? 2. Why are high-performing teams vital to the company’s success? What steps has Sheets taken to train her franchisees and their employees to build a competitive advantage? 3. What kinds of conflicts with customers typically occur in the moving business, and how does Sheets deal with them? CASE FOR DISCUSSION Siemens’s New Boss Workers at a Siemens unit that makes X-ray machines and other diagnostic equipment were shocked when, in 1998, a cocky new boss asked them to work more flexible shifts to speed produc- tion. The new guy, a 40-year-old up-and-comer named Klaus Kleinfeld, even wanted some people to work weekends, then practically unheard of. Yet employee representatives knew the unit in the Bavar- Jones: Introduction To Business:......

Words: 1771 - Pages: 8


...may not be available to customers outside the United States. This book is printed on acid-free paper. 1 2 3 4 5 6 7 8 9 0 DOC/DOC 1 0 9 8 7 6 5 4 3 2 1 0 ISBN 978–0–07–338018–6 MHID 0–07–338018–0 Vice President & Editor-in-Chief: Martin Lange Vice President EDP & Central Publishing Services: Kimberly Meriwether David Global Publisher: Raghothaman Srinivasan s Sponsoring Editor: Debra B. Hash ma Tho Developmental Editor: Lora Neyens . f Dr Senior Marketing Manager: Curt Reynolds so t Project Manager: Melissa M. Leick den stu Senior Production Supervisor: Laura Fuller r Design Coordinator: Brenda A. Rolwes d fo are Cover Designer: Studio Montage, St. Louis,p Missouri pre (USE) Cover Image: © Punchstock/e r Getty Images RF a es Compositor: Laserwords Private Limited pag Typeface: 10.5/12 ry Roman aTimes Printer: R. iR. Donnelley min Any s. r Bye oth e e r us is p r bite ohi d. The p All credits appearing on page or at the end of the book are considered to be an extension of the copyright page. se Library of Congress Cataloging-in-Publication Data Byers, Thomas (Thomas H.) Technology ventures : from idea to enterprise / Thomas H. Byers, Richard C. Dorf, Andrew J. Nelson. — 3rd ed. p. cm. Dorf’s name appears first on the earlier editions. Includes bibliographical references and index. ISBN 978-0-07-338018-6 (alk. paper) 1. Information technology. 2. Entrepreneurship. 3. New business enterprises. I. Dorf, Richard C. II. Nelson, Andrew J. III. Dorf,......

Words: 60653 - Pages: 243


...revolved around warfare, city-building, entertainment and “showing off” power and wealth - status of engineers in these courts increases with new political and military projects - Court patronage necessary for “Renaissance men” like Leonardo da Vinci and Galileo Galilei; courts provided vast resources, access to figures in power - New technique in the world of art, introduced by Leon Alberti, called linear perspective - Brought depth and perspective to drawings - Prior to this period, buildings were not drawn according to depth - People were drawn according to their status - Depth signals a huge change to peoples attitudes toward technology - Drawings of technology started using linear perspective, tech drawings blossomed - More interesting to look at - For the first time, peoples imaginations are opened up with the advanced images of invention - Technology and science are moving closely together…slowly - 3 reasons why we recognize this change: - -> Increased use of instruments and tools in scientific practices (experiments): more technology being used in scientific practices i.e. telescope, microscope - -> Social Spaces: places where people of different disciplines come together, talk and share knowledge i.e. pubs, coffee houses which first started during this area, salon - -> Hybrid Human: someone with interest in both science and technology A. Leonardo da Vinci (1452-1519) - little is......

Words: 3090 - Pages: 13


... |0.40 |4.00 |(3.00) | 2. The sales-value at splitoff method captures the benefits-received criterion of cost allocation and is the preferred method. The costs of processing a chicken are allocated to products in proportion to the ability to contribute revenue. Chicken Little’s decision to process chicken is heavily influenced by the revenues from breasts and thighs. The bones provide relatively few benefits to Chicken Little despite their high physical volume. The physical measures method shows profits on breasts and thighs and losses on bones and feathers. Given that Chicken Little has to jointly process all the chicken products, it is non-intuitive to single out individual products that are being processed simultaneously as making losses while the overall operations make a profit. Chicken Little is processing chicken mainly for breasts and thighs and not for wings, bones, and feathers, while the physical measure method allocates a disproportionate amount of costs to wings, bones and feathers. 16-17 (10 min.) Joint products and byproducts (continuation of 16-16). 1. Ending inventory: Breasts 10 ( $0.6750 = $6.7500 Wings 4 ( 0.2450 = 0.9800 Thighs 3 ( 0.4300 = 1.2900 Bones 5 ( 0.1225 = 0.6125 Feathers 2 ( 0.0600 = 0.1200 $9.7525 2. |Joint products |Byproducts | |Breasts ...

Words: 2466 - Pages: 10

It Tech

... ALCOHOL AND DRUG ABUSE POLICY 1. This information is provided as an example only. Companies are encouraged to use those portions of the attached draft policy applicable to their own operations, to add information specific to their company, and to confer with drug and alcohol enforcement specialists and/or legal counsel in drafting a policy. 2. The sample policy and procedure are based upon accurate information available at the time it was prepared. 3. This sample is not prepared or intended to meet any particular company's needs. 4. A company alcohol and drug abuse policy may create legal rights or liabilities between the parties involved. 5. Legal advice regarding the development or review of this or any employment policy should be obtained. 6. No one should rely solely upon this sample policy outside its intended purpose without first obtaining the appropriate advice of legal counsel. 7. Notes printed in italics are for carrier's reference in drafting its own policy and should not be contained in a company's final policy. Motor Carrier Safety Washington Utilities and Transportation Commission 1300 S. Evergreen Park Dr. SW P O Box 47250 Olympia, WA 98504-7250 Phone: (360) 664-1232 ALCOHOL AND DRUG ABUSE POLICY STATEMENT OF PURPOSE AND POLICY Drivers are an extremely valuable resource for (insert name of company)_____'s business. Their health and safety is a serious Company concern. Drug or......

Words: 6433 - Pages: 26


...half of the adult population at the highest level of activation, according to a new study by the Center for Studying Health System Change (HSC) (see Figure 1). Activation levels are especially low for people with low incomes, less education, Medicaid enrollees, and people with poor self-reported health. Higher activation levels are associated with much lower levels of unmet need for medical care and greater support from health care providers for self-management of chronic conditions. Figure 1 Level of Activation of U.S. Adults, 18 and Older, 2007 Level 1 (least activated) 6.8% Level 2 14.6% Level 4 (most activated) 41.4% Level 3 37.2% Note: Four levels of patient activation have been identified through the Patient Activation Measure (PAM). At Level 1, the least-activated level, people tend to be passive and may not feel confident enough to play an active role in their own health. At Level 2, people may lack basic knowledge and confidence in their ability to manage their health. At Level 3, people appear to be taking some action but may still lack confidence and skill to support all necessary behaviors. At Level 4, the most-activated level, people have adopted many of the behaviors to support their health but may not be able to maintain them in the face of life stressors. Source: HSC 2007 Health Tracking Household Survey Consumers Key to Health Care Reform Efforts There is a growing consensus that activating and engaging consumers is an essential component to health care......

Words: 5458 - Pages: 22

Ict Cambridge Tech Unit 6 Task 2: P2

...Task 2 Advantages of ecommerce Having a business open 24/7 I have been asked the discus in detail the impacts and negative impacts of an e-commerce business; I am going to first discus the impacts of an e-commerce business running 24/7. There are many impacts with having an 24/7 e-commerce online business, I first looked at the website (online) that it mention that the advantage of it being opened 24/7 is that people all over the world can purchase what the e-commerce website is selling, this impacts your business as all parts of the world we be buying your products and services at all times ‘Even while you’re sleeping, your customers can visit your store and browse your products and place their orders’. Another advantage of it being opened 24/7 is that you can purchase items/services anytime you want this is a good impact new targets markets can be made which is for the people who work long hour days which means they are too busy in the day because there working which means they do not have time for shopping in the day, this impacts your business and achieves more customers which means you will sell more. Includes that customers will be satisfied as they can purchase items from their own home. A disadvantage of having a 24/7 business is that you will have to pay more for staff to keep this e-commerce business operated at all times, people who would be operating the website are not on a normal wage like a shelf stacker it is far more. The negative......

Words: 1342 - Pages: 6


...John Weatherwax Week 7 En 1320 Research paper New technology break troughs, Research question, less than 30 years ago we had no cell phones If we can talk on a cell phone that is a watch today and where will we be in 30 more years? Just by what I have seen and heard from various producers of cell phones I do believe that the cell phone tech is going to be in the field of a wearable devices the new (in the last few years ) watches are just the start. In the 50’s Dick Tracy had a watch that the new watches mimic so what is next will it implants or projectable it is hard to tell but in my thoughts it will be in the realm of a wearable and possibly a wearable projection device. Articale #1 Cast your mind back to late 2008, when the first Android-powered handset saw the light of day. Obama won his first Presidential election, Apple launched its App Store (the iPhone had appeared the year before), Google announced its own Chrome browser and we got our first look at the company's new mobile OS on the T-Mobile G1. The Android of 2013 is a world away from that 2008 version, where the Android Market was in its infancy, there were no native video playback capabilities and the G1 had no multi-touch support. But Google is going to have to keep innovating and improving its mobile OS to keep the lion's share of the smartphone market. We've taken a peek into the future to consider what Android might look like in the year 2020. With new Android monikers now appearing about......

Words: 3468 - Pages: 14

Itt Tech Lesson 2

...Lesson 2 Installing Microsoft Windows Server 2008 Knowledge Assessment Fill in the Blank Complete the following sentences by writing the correct word or words in the blanks provided. 1. The ability to use the installation process to fix problems with an existing Windows Server system is called ___ _______. 2. Installation of just the necessary components for a particular server role, without the GUI and other software features, is called _________ 3. The ____ ______ screen appears by default when the Windows Server 2008 operating system is first installed. 4. A(n) ___ _____ offers the best performance of any multi-disk configuration option within the Disk Management MMC, but does so at the expense of fault tolerance. 5. The feature that allows users on different computers to access the Internet through a single connection is called___ _______. 6. The ___ _______ provides a single point of administration to configure networking and firewall configuration tasks on a Windows Server 2008 computer. 7. The setting describing the network environment, such as home or public network, is called the ____ ______. 8. Unsolicited inbound traffic can be blocked through the use of the ____ ___. 9. The network location setting controls the behavior of __________. 10. Once a disk is converted from a basic disk to a(n) __ _____, it can only be accessed only by......

Words: 803 - Pages: 4


...modern day gadgets to grade 7 students' classroom performance" Chapter 2 : Many parents are under the belief that technology and gadgets are essential for a child's development, but can you go too far? How much time should a child spend in front of a screen is a question being asked not just by worried parents but psychologists, health organizations and even governments. Read an expert's guidelines for managing a child's screen time, and his warnings on the dangers of recreational screen time, especially before bedtime. A new TLF Panel survey conducted on behalf of kids clothing retailer found that four in five parents believe technology and gadgets are good for kids, aiding in their development. The study found that 37 percent of parents asked said that their child spent between one and two hours a day playing with tech gadgets, and 28 percent said between two- and three hours. Moreover, the study found that 38 percent of two- to five-year-olds own an Android tablet, and 32 percent own an iPad; almost a third (32 percent) of these kids also have a mobile phone. The reason behind all this gadget use: over a third of parents (35 percent) said they use tech gadgets to entertain their children because they are convenient, and nearly a quarter (23 percent) because they want their children to be tech-savvy. A 2015 survey of 1,000 British mothers of children aged 2 to 12 found that 85 percent of mums admit to using technology to keep......

Words: 3718 - Pages: 15

Nvq Level 2 Tech Certificate

...the service user. 1.3 It is important to observe an individual’s reactions when communicating with them as it helps give a better understanding of how they are feeling and what they are trying to express, their reaction may show positive or negative reactions to what is being said or done that helps you to assess their needs and whether any changes are needed. For example if you were having a difficult or sensitive conversation, they might show physical reactions such as a change of pattern in their breathing, sweating, or changes in body language such as not making eye contact looking away or a change in their voice, facia expressions. From observing these reaction you can respond to them appropriately to reduce their stress. Outcome 2 2.1 It is important to find out an individual’s communication style and preferences so that if there are any differences in communication styles we can look at ways of adapting to them, so that every service user can communicate in a way that’s best for them. By doing this the client is able to communicate their needs and wishes and we can promote equality and diversity for the clients and give them the best possible care. 2.2 there are many different way of communicating people use verbal communication by speaking and adjusting the tone of your voice and the language used to express or explain different things. There is non-verbal communication such as touch, Body language, Sign language and gestures, different behavioural or......

Words: 1101 - Pages: 5

Tech those who demand the best. So when critics argue that Apple is very controlling over their products and who can develop software’s for them or sell them, you can be sure that, that is exactly how CEO Steve Jobs wants it to be. It’s very clear how this technological mogul has got to where it is, by not compromising or losing focus on what their mission as a company is. Nicholas Bonsack reports, “In a recent Consumer Reports survey focusing on four aspects of customer service for computers — problem solved, phone wait time, and the quality of phone and online support staffs — Consumer Reports subscribers gave Apple the highest marks among the top computer vendors for both laptop and desktop tech support. Apple was the only company to earn top scores in all four categories”(2). Aside from Apple striving to be the most innovative computer and electronic device manufacturer, they also out do themselves when it comes to customer service, which we all wish was true for most of the companies out there. You can say that Apple has found a secret recipe for success, combining innovation, quality, style and an outstanding after sale service. Now it’s not so hard to figure out what all the hype is about. They are profoundly dedicated to solving our problems as consumers, while giving us beautifully simple devices that do what we need them to do and then some. By not being interested in pleasing absolutely everyone, they give their customers the exclusiveness they’re......

Words: 684 - Pages: 3

Running Man Episode 176 | Prisioneiro da Morte (2007) Dublado Online 2007 | Matikiri RAZ