Writing Success

In: Business and Management

Submitted By phuongnctu2012
Words 463
Pages 2
CUSTOMER SERVICE IN OLLL
2.1. OVERVIEW ON OLLL
2.1.1 Overview on Oriented Overseas International Limitted

Orient Overseas Container Line Limited, operating under the trade name OOCL is a wholly-owned subsidiary of Orient Overseas International Limited (OOIL), a public company located on the Hong Kong Stock Exchange. The OOIL Group has more than 160 offices in 50 countries and its revenues are in excess of US$4.6 billion(*). OOIL has focused on principal business activities: container transport and logistics services, ports and terminals, and property development and investment.

(*): Source: http://www.ooilgroup.com/corporate/aboutooil
Also listed on The Stock Exchange of Hong Kong, OOCL is one of the leading international carriers serving China, providing the full range of logistics and transportation services throughout the country. It is also an industry leader in the use of information technology and e-commerce to manage the entire cargo process.
OOCL is highly appreciated in the industry because of its reputation for offering customer-focused solutions, a quality-through-excellence approach and continual innovation.
At present, OOCL is also one of the world's leading container transport and logistics service providers, with more than 230 offices in 58 countries around the world and it is a member of the Grand Alliance with more than 150 vessels providing fast, regular services covering the Asia/Europe, Asia/Mediterranean and Asia/North America trades(*).
2.1.2 Overview on OOCL Logistics Line Ltd. (Vietnam)
OLLL Vietnam has been offering supply chain management services in Vietnam since 1994 and is one of the pioneers integrated logistics services in the country. Its key strength is the ability to offer international integrated logistics solutions for specific industries such as footwear and apparel, automotive and hi-tech.
Currently, OLLL has…...

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